Turn Guest Feedback Into 5-Star Google Reviews
How It Works – Control Guest Feedback in 3 Steps
01
Scan
02
Rate
03
Redirect
Stop discovering bad experiences only when it’s already on Google.
3 the most important advantages
Prevent bad reviews
Improve ratings.
Track every department
About Us
We know the real challenges hotels face
After many years working in hospitality, we discovered something important: online reviews often show only part of the truth – and yet they strongly influence which hotel guests choose.
Happy guests rarely leave reviews – unhappy ones always do
During their stay, guests are enthusiastic and satisfied. But once they return home, many simply forget to leave a review. Meanwhile, unhappy guests are highly motivated to share their disappointment immediately.
We wanted to fix that
Hotel managers often don’t find out about issues until a negative review is already online. Sometimes, guests don’t report problems and sometimes staff simply don’t pass the information further.
This led us to create a solution that gently motivates satisfied guests to speak up – while helping hotels react faster when something goes wrong.
With C-Review, unhappy guests can express their frustration to the hotel first – giving the team a chance to solve the issue before it becomes public.
Built by hoteliers, not just developers
We come from the hotel industry. We lived these problems every day – and C-Review was originally created to solve them in our hotel.
Why Hotels Love It
Improve ratings with more positive reviews
Encourage satisfied guests to share their experience and increase your 5-star reviews online.
Prevent bad reviews
Handle negative feedback before guests leave and fix issues before they turn into public reviews.
Track service quality over time
Monitor performance and trends across all hotel departments.
Reports for management
Create clear reports for managers and owners without manual work.
Simple and ready from day one
No integrations, no extra software needed. You can register and start collecting feedback immediately.
No staff training required
Guests handle everything on their own phone.
Motivate staff to deliver better service
Collect feedback on staff performance and improve service quality.
Boost extra sale
Support the sale of additional services
Catch Problems Before They Hit Google
Negative feedback (1–3★) is sent privately to your team, so you can respond and recover the guest before they post a public review.
No Extra Work For Staff
Guests handle everything on their phone. Your team just gets clear alerts and simple reports.
More 5-Star Google Reviews
Happy guests (4–5★) see a simple button that opens your Google review page — right when they’re most willing to recommend you.
Works In Any Language
Guests can answer in their own language. You see all results in one dashboard.
Ready to transform your hotel’s reputation?
No credit card required. Cancel any time.
Choose a Plan
Basic
- Ask guests for feedback at any time they visit the hotel (via QR codes, link, or your own device)
- Quickly assign tasks to staff, track priorities and monitor performance Primary service ratings Discover areas where you over-and underperform, like room quality and cleanliness
- Discover areas where you over-and underperform, like room quality and cleanliness
- A pre-built survey expertly designed and tested for optimal guest feedback
- Multiple languages
- Review Aggregation (Google & TripAdvisor)
- Manager panels & permissions
Premium
- Ask guests for feedback at any time they visit the hotel (via QR codes, link, or your own device)
- Quickly assign tasks to staff, track priorities and monitor performance Primary service ratings Discover areas where you over-and underperform, like room quality and cleanliness
- Discover areas where you over-and underperform, like room quality and cleanliness
- A pre-built survey expertly designed and tested for optimal guest feedback
- Instant notifications
- Multiple languages
- Private alert channel
- Review Aggregation (Google & TripAdvisor)
- Guest segmentation
- Manager panels & permissions
Pro
- Ask guests for feedback at any time they visit the hotel (via QR codes, link, or your own device)
- Quickly assign tasks to staff, track priorities and monitor performance Primary service ratings Discover areas where you over-and underperform, like room quality and cleanliness
- Discover areas where you over-and underperform, like room quality and cleanliness
- A pre-built survey expertly designed and tested for optimal guest feedback
- Instant notifications
- Multiple languages
- Private alert channel
- Review Aggregation (Google & TripAdvisor)
- Guest segmentation
Basic
Premium
Pro
Anytime survery
Ask guests for feedback at any time they visit the hotel (via QR codes, link, or your own device)
Service ticket
Quickly assign tasks to staff, track priorities and monitor performance Primary service ratings Discover areas where you over-and underperform, like room quality and cleanliness
Primary Service rating
Discover areas where you over-and underperform, like room quality and cleanliness
Default survey
A pre-built survey expertly designed and tested for optimal guest feedback